Delete your MyEcho account and data

This page applies to the MyEcho app and the MyEcho website, both run by MyEcho Ltd. You can use any of these:

• In the app: open Settings → Account → Delete account and follow the steps.
• On this page: fill in the deletion request form below. You don't need to install the app or log in.
• By email: write to Echo@myecho.pet with the subject "Delete my account", from the email address on your account if you can.

• We reply from Echo@myecho.pet to confirm the request came from you. This protects you from someone else deleting your account.
• Once it's confirmed, we complete the deletion within 30 days and email you when it's done.
• Deleting your account is permanent. We can't restore deleted pets, photos or contacts afterwards.

When you delete your account, we delete the personal data linked to it, including:

• your account and sign-in details, such as your name, email address and the Apple or Google sign-in linked to it;
• your pets' profiles and photos, and their care information such as medications, feeding and reminders;
• the trusted contacts you added and their contact details;
• your check-in, alert and SOS history;
• the device and notification identifiers we use to send you alerts;
• your Early Access signup and marketing preferences;
• your listing on the Founder Wall or the Remembrance Wall, if you have one.

We keep a small amount of information when the law requires it or to protect you and us:

• Payment records for a Founding Membership (payer name and email, amount, date and PayPal transaction ID): kept for up to 7 years, or the period required by tax and accounting law. They are not used for anything else.
• A record of your request (your email address and the dates we received and completed it): kept for up to 3 years so we can show we honored it.
• Backups: copies in our routine backups are removed automatically as those backups expire, within 90 days.

Alerts that were already sent to your trusted contacts, for example by text message or email, stay on their devices, and we can't delete them. PayPal keeps its own records under its privacy statement.

You can ask us to delete specific data without closing your account, such as pet photos, a trusted contact, or your marketing preferences. Choose "Delete only some of my data" in the form and tell us what to remove.

MyEcho users can add family, friends or neighbors as trusted contacts. If your details were added and you'd like them removed, choose "I'm a trusted contact" in the form. We'll delete your details and the person who added you will no longer be able to send you alerts through MyEcho.

Deleting your account ends any Founding Member access linked to it, because we can no longer connect your membership to you. Deleting your account doesn't refund your payment by itself. Founding Member payments can be refunded within 14 days, as explained in our Refund Policy.

For more about how we handle personal data, see our Privacy Policy.

Prefer email? Write to Echo@myecho.pet. MyEcho Ltd · 1178 Broadway, Floor 3 · New York, NY 10001 · USA